Maintain good communication and cooperation within your work area
During our career in security industry we will have to work along with people who don’t share the same work beliefs, qualifications, training and experience background with us. So even when we ‘like or dislike’ someone we shouldn’t never allow it to affect our professionalism and make us loose our target, which is client’s safety. If the client is safe then we and our team are safe too.
As we all know Close Protection is a profession that doesn’t have unfortunately until today, professional standards requirements. Each country, even each state has its own licensing requirements and in many times no training is required at all. So with this said, you can realize that you have to work and lock as a team with people who bring with them different experience, skills, training disciplines, standards, professionalism, culture, and ethics.
It is very important each one in the team to promote and maintain good communication and work cooperation with each other, the client, and of course other people who we may be in contact with (house personnel, office staff etc).
Some of the people you are working with may have more skills than you or less, may be younger or elder, so in each situation you must address your inquires to them with respect. Never offend anyone no matter the reason, never correct someone while there is anyone else in present. If you believe he did a mistake because of lack of experience or training you can ask if he/she will like you to give them some tips or advices. Not many people are open to get advices by others. If they refuse, respect it and leave it as it is.
In our work it is very important when an issue occurs instead of loosing time to find out why and how happened or whose fault is, to take immediate action and fix it. Later you can do your research within the team members and find out what happened, why and who is holding the responsibility for it. Finding who did the mistake is not for the reason to be put in the light spot and be blamed, but, inform, correct it and prevent any other similar issues in the future.
Have in mind if you are not the team leader or the supervisor then it is not your responsibility to call and talk with the person who acted unprofessionally or did a mistake. You can inform your supervisor or team leader about the fact of the incident, make sure you leave out ANY PERSONAL CHARACTERIZATIONS for your colleague who did wrong.
The main focus should be how you can operate as an individual within a team but also as a team member who its main target is clients and teams safety.
It is sad but very true and we see it almost every day in online networks or forums, people who hide behind a pc screen and a ‘’nickname’’ accuse colleagues or talk bad about them. First not professional at all, second it is not fair to accuse someone whose identity you have make sure is open and yours remain hidden and most important not able to be verified (your skills, experience, professional stand).
Personally I consider security industry forums, mostly as places for people who like to behave like crying babies, have plenty of free time (cause they are not working) and fill their lives with blaming others. Yes, definitely there are un-professionals and there are professionals as well, but a forum is not the right place to show who is who.
Be careful when you come to juxtaposition with others online, no matter the information or names they are using in networking places still you don’t know with whom you are talking with. Try to avoid those kinds of situations, and if not always try to be polite and not lose your temper. When someone is attacking you online have only one motivation, to break your inner self. Either is an ex colleague, a competitor or someone who want to fill his empty life with causing harm to those who are successful, always try not to feed them by reacting or responding to defend yourself. You, your colleagues and your clients knows who you are.
Closing one of my favorite sayings: IF YOU CANT CREATE IT, RESPECT IT
Athena Academy Founder
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